Privacy Policies

General Information

This privacy policy sets out how New Let Limited uses and protects any information that you give us when you use this web site.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this web site you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st October 2009.

What we collect

We may collect the following information:
  • name and job title
  • student number (if applicable)
  • contact information including email address
  • a copy of any photo ID (passport, ID card or student card)
  • demographic information such as post code and preferences
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and to provide you with a better service. But in particular we require it for the following reasons:
  • Internal record keeping
  • Where applicable, the details that you have provided may be passed on to your landlord(s), your tenant(s), our referencing company, our maintenance personnel, or to local authority and utility companies to ensure the smooth running of any tenancy
  • We may use the information to improve our products and services
  • We may periodically send emails or text messages about information that you may need regarding your property using the email address or phone number that you have provided
  • We may use the information to customise the web site according to your interests


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other web sites

Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites as they are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.

Controlling your personal information

New Let is registered with the Information Commissioner Office, and complies and abides by the Data Protection Acts. holds clients' data as 'Data Handlers', and the client always owns and controls the data.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

New Let Limited
168b High Street
TW20 9HP

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Utility Warehouse Independent Distributor